我的水

我的水常见问题

Q. What is the difference between 门罗县水务局, Rochester Water Works and Pure Waters?

门罗县水务局 (MCWA) is an Authority created by 纽约 State statute to supply clean water to residential, commercial and industrial customers outside of the City of Rochester.

City of Rochester Bureau of Water is a bureau of the City’s Department of Environmental Services, 在市区范围内由哪一家供应洁净水.

Pure Waters is a Division of Monroe County’s Department of Environmental Services. They treat the waste water collected in sanitary and storm sewers.

Q. MCWA的服务范围是什么?

查看地图

Q. 我的水是从哪里来的?

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Q. 为什么有些水塔顶上会有天线?

MCWA leases space on water towers to cellular carriers, which provides additional revenue and helps keep our rates low.

Q. Who is responsible for the water lines to my house?

MCWA maintains the water meter and the water service line from the water main to the outside shut-off valve. Homeowners are responsible for the service from the curb box to the house, 包括内部截止阀.

Q. 我的前院有水. 谁负责修理?

If you see water accumulating in your yard, call 客户服务 at 585-442-2000. We will send a service technician to determine w在这里 the leak is located on the service line. If it is leaking between the curb box and the main, MCWA will repair the leak. If it is leaking between the curb box and your property or anyw在这里 within the internal plumbing system, it is the property owner’s responsibility to repair.

Q. 在路边盒子附近种植可以吗?

No. Plants, trees, shrubs or permanent fixtures can impede our ability to service your lines. 建议您拨打Dig|安全. 纽约 at (800) 962-7962 before doing work at or near the right-of-way so that the utility companies can mark the location of their service lines.

Q. 维修期间我的水要停多久?

这取决于所做的工作. About 50% of all breaks are fixed within four hours, and 90% are fixed within eight hours. 呼叫 (585) 442-7200 for information on your repair.

Q. Why are colored stakes, flags or paint marks on my lawn or sidewalk? 它们显示了该地区公用设施的位置. We are required by law to mark our water lines any time a contractor will be excavating within 15′ of our mains. 当这些标记出现时, it means excavation work has been scheduled or has recently been completed. Different colors are used to indicate the location of different utilities:

蓝色的 =水
红色的 =电动
黄色=气体
橙色 电视和有线电视
绿色 =下水道

Q. Who do I call if I’m installing a swimming pool, fence or a sprinkler system in my yard?

呼叫 挖|安全. 纽约 at (800) 962-7962 to notify all utilities (including MCWA) to stake lines before you dig. 如果你正在安装草坪洒水系统, contact our Backflow Department (585) 442-2000 to insure you are in compliance with NYS and County Health regulations.

Q. 我的截止阀在哪里?

It is about three feet off the floor near the meter, located on the wall facing the street w在这里 the water service pipe enters the building.

Q. 我家地下室的截止阀漏水了. 谁负责修理?

MCWA maintains the water main to the outside shut-off valve (curb box) located at or near the property line. We will also repair or replace your water meter if it is faulty due to normal wear and tear. The property owner is responsible for the service line between the curb box and the house and all other internal plumbing. The property owner is also responsible for the replacement and maintenance costs associated with missing meters and preventable damages such as freezing and tampering.

Q. 什么是水的硬度??

Water hardness is a measure of the mineral content of water. MCWA water is considered moderately hard and contains between 5.6和7.6 grains per gallon of Total Hardness (100 to 125 milligrams per liter).

Q. 我需要软水机吗?

No. A water softener isn’t necessary for water with moderate hardness.

Q. 为什么我的水是氟化的?

Water provided by the MCWA contains a controlled, low level of fluoride (about 0.7 parts per million) as recommended by the EPA to help prevent cavities.

Q. 我的水里有铅吗?

Lead is not in the public water supply when it leaves our treatment plants. 然而, lead might enter your water if it sits for long periods of time in private plumbing lines that have either lead solder or fixtures containing lead. Running the water for 15 to 30 seconds will clear out any lead that may be present in the water.

Although t在这里 is no detectable lead in the water that we deliver to your house, if you would like to have your drinking water tested to determine if your plumbing is contributing lead to your water, two state-certified laboratories that offer lead testing are listed below:

ALS环境-罗切斯特
(585) 288-5380
杰佛逊路1565号.
300号楼360室
罗切斯特,纽约州14623

生命科学实验室LSL手指湖
(585) 213-4090
北主街16号
P.O. 424箱
韦兰,纽约州14572

If you have questions on lead testing, please contact our water quality laboratory staff at Lab@kartatemb.com

Q. 你用氯胺来处理水吗?

MCWA uses chlorine, not chloramine, to treat your drinking water.

Q. How can I get a copy of the MCWA 水的质量 Report?

Request a copy by contacting the MCWA 客户服务 office (585) 442-7200, or click 在这里 列印一份水质报告.